I know, I know...some tools are like old friends; they've been through the thick and thin with you and so it is hard to part with them. If that's the case, bring them in for repair. If you take a look at all of the brands I'm a factory authorized service center for you'll probably be hard pressed to find a tool I can't fix, even if it's old and not made any more.
Warranty Work: For warranty work on a tool not sold by CMR: You must have a sales receipt or extended warranty proof of purchase for any work to be covered under warranty. Save the hassle of digging out sales receipts to have your warranty work done! Buy any tool from CMR and we'll save a copy of your sales receipt - just bring in the tool and I'll match it to your tool for repair!
Bench Fee: I have a low $40 bench fee. That pays for time to go through your tool and see what needs to be done. I"ll call you with an estimate for parts and labor. If you decide the tool is not worth fixing that is fine, but to get the tool back will still cost the $40 bench fee.
"Waive the Bench Fee!"Policy: Sometimes a tool has just lived long enough and needs to be put to rest. Deciding when that time comes just got easier thanks to our "waive the bench fee" policy. Bring in your tool and let me go through it. I'll give you an estimate on labor and parts. If you don't want to put the money and time into the old tool and buy a replacement tool through one of the many fine tool companies I represent, I'll waive the bench fee and give you your old tool back as well - You are out nothing - have nothing to risk - and end up with your new and old tool for parts, etc. No Wasted Time or Money Either Way!
Tool Repair Tips: I have a lot of people bring in tools for repair and see common "problems" that could have been avoided. Here is a list of some things that could save you time and money:
Paslode Nailers - Make sure your cartridge is in all the way and everything is in place before bringing it in for repairs. The most common fix for the most common problem with these is a simple double-check.
"Tools in a Box" - Handy people like to think they are handy at all things, but taking a tool apart thinking it can be fixed by the owner is never a good experience for either one of us. You don't have the parts; I have to spend more time putting things back together when they are in a thousand pieces in a box. Double check your tool before bringing it in, but save yourself time and money and don't take it apart.
Don't through it away! Millions of dollars are spent needlessly every day on tools that didn't need to be replaced. On electric tools quite often it is a simple short or the need for new brushes - an inexpensive fix. On air tools it generally is a cleaning, worn bearing or something out of alignment. Bring it in before you replace it. I'll give you an honest assessment of the tool and its "fix-ability". If you decide it's not worth fixing I'll waive the bench fee if you buy a replacement through me - You're Out Nothing!
Did You Know a Lot of Warranties are Voided if You Use a Generator? Unfortunately it's true.The amp and voltage draws on a generator fluctuate greatly, endangering the life of electric tools. I know in remote construction sites and the like it is hard not to use a generator, but just so you know....there's nothing I can do about it.
